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Returns and Exchanges

Return and Exchange Policy

Our customers continue to be our top priority. If you are not satisfied with your purchase, we will gladly refund or exchange (if the item is still available) any new, unused merchandise within 30 days of the date it was purchased when accompanied by a Return Goods Authorization. There is a 15% restocking fee on certain items.

To return an item, simply repack the item in its original packaging and packing slip and follow these steps:

  1. 1- Contact us at 1-800-910-0115 between 9:00a.m. - 9:00p.m. CST Monday - Sunday and request a Return Authorization number (RA#)
  2. 2- Send your item(s) back to us:

    El Vaquero Imports
    Return Authorization (include your RA#)
    4910 S 24th St

    Omaha, NE 68107

For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post Insured) and retain your receipt for your records. El Vaquero Imports, Inc. is not responsible for items damaged or lost in transit.

You are responsible for return shipping costs if the item is no longer needed or desired or if the incorrect product was ordered.

Your refund will be issued from El Vaquero Imports, Inc within 30 days from the receipt of your returned item(s) via the same method of original payment (check or credit card). We will only refund shipping charges if we have sent the wrong item or if the item was damaged during shipment.

Return of Damaged or Defective Items

In the unlikely event that you receive a damaged or defective product, simply contact our Customer Service Department at 1-800-910-0115, 9:00 am - 9:00pm CST Monday - Sunday to report the problem. Customer Service will issue a Return Goods Authorization number (RA#) and provide instructions on how to return the damaged or defective merchandise to us for replacement (if the item is still available) without charge.

Restrictions on Returns and Exchanges

Product Colors

We have tried to display the products and attributes of the products on the website, including the colors of products accurately. Because the colors you see depend on your computer monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Sale Items

All sales and clearance items are final sales. No returns or exchanges will be accepted on these items.